Dear valued customer, we are getting in touch due to the increased public concern of the COVID-19 outbreak. We would like to be completely transparent and make you all aware of the measures we are taking here at Chubby Cherub Belfast, ensuring that the health & safety of our staff and guests is put first. At the moment, none of our Staff or those entering the restaurant have been to any of the countries listed by the NHS and are showing no symptoms or feeling unwell. However, we are monitoring this very closely and hourly.
It is our priority that guests are able to enjoy their experience at the Chubby Cherub in a safe and welcoming environment – please note this is something which is no different from normal practice. Following guidelines set out by W.H.O and local/international authorities, our staff were sent updated hygiene and sanitation guides within the restaurant as well as checking these guidelines regularly ensuring best and up-to-date practice.
All staff are aware of the standards required within the restaurant and are undertaking the following tasks to ensure complete sanitation;
- Tables, chairs & menus are cleaned with sanitiser before and after every customer – Extra antibacterial hand soap is available in all bathrooms
- Bathrooms are being cleaned & sanitised every hour (surfaces, taps, toilet area, all door handles, hand dryers) – Staff are washing their hands frequently (for 20 seconds min) and have been told not to touch hair or face – if they do so, they are to wash their hands immediately.
- Bar tops, serving surfaces and serving trays are also cleaned hourly with sanitiser.
Currently, we are more than happy to welcome guests to our restaurant as we maintain that the experience is not hindered in any way. We will continue to monitor the situation and are ensuring regular contact among all of our restaurants within each local authority, and regular contact with customers.
We would also like to kindly ask that you think of others before visiting the restaurant; – If you are experiencing any symptoms or are feeling unwell, please cancel/postpone your reservation. (Contact information below to do so) – Please, wash your hands upon entering the restaurant and before eating your meal. – Please take any precautions you feel necessary when visiting as we want to ensure you have the most welcoming and comfortable.
If you would like to speak to someone about this further please contact our customer relations team on the following email; Email: firstname.lastname@example.org
Please note, we are experiencing a high number of calls and we cannot guarantee you will get through, thus we kindly ask you to email the above address & our team will respond as soon as possible. We would like to thank you all for your understanding at this time and look forward to welcoming you all for another memorable meal at the Chubby Cherub Belfast.